rbajeevip Privacy Policy

1. Information Collection

We collect various types of information to facilitate registration and the provision of services on rbajeevip. This information comes from two main sources — information provided directly by the user and information collected automatically.

1.1 Information Provided Directly

When you open an account on rbajeevip or use our services, we may collect the following information:

• Full name and date of birth (for age verification — only for users aged 21 or above)
• Email address and mobile number
• Payment information (bKash / Nagad / Rocket / bank account number)
• Identity verification documents (national ID card or passport information)
• Any information provided during support requests or complaints

1.2 Automatically Collected Information

When you browse our platform, technical information may be collected automatically:

• IP address and device information
• Browser type and operating system
• Page visit time and duration
• Cookies and session data (see Section 7 for details)
• Log files and usage patterns

2. Purpose of Information Use

rbajeevip uses collected information only for lawful and defined purposes. We process your personal information for the following reasons:

• Account Management: To complete registration, login, and account verification.
• Service Delivery: To manage gaming activities, process transactions, and handle promotional offers.
• Security: To prevent fraud, protect accounts, and maintain the integrity of the platform.
• Age Verification: To prevent access by users under the age of 21.
• Legal Compliance: To comply with applicable laws and regulations.
• Customer Service: To resolve your complaints or questions.
• Platform Improvement: To analyse and improve the user experience.
• Communication: To send important updates, promotional information, and transaction notifications.

We never use your personal information beyond the purposes stated above. If any purpose changes, you will be informed in advance.

3. Information Storage and Security

rbajeevip applies industry-standard security measures to protect your information. Our security practices are described below:

3.1 Technical Protection

• SSL Encryption (SSL/TLS) — keeps all data transmissions secure.
• Data Encryption — stored information is kept in encrypted form.
• Firewall and Anti-Intrusion Systems — prevent unauthorised access.
• Regular security audits and vulnerability testing.

3.2 Organisational Protection

• Only authorised staff can access your information.
• All staff are trained on privacy practices.
• Data access is logged and monitored.

3.3 Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. After an account is closed, certain information may be retained for a specified period due to legal obligations. After that, the information is securely deleted.

4. Sharing Information with Third Parties

rbajeevip does not sell your personal information or share it with third parties for commercial purposes. However, limited information may be shared in specific circumstances:

4.1 Service Provider Partners

Information may be shared with selected partners for payment processing (bKash, Nagad, Rocket, bank transfer), technical infrastructure, and customer service. These partners are bound to comply with our privacy standards and may only use the information for the specified purpose.

4.2 Legal Requirements

Information may be shared with relevant authorities in cases of court orders, government directives, or legal obligations. In such cases, we provide only the minimum information necessary.

4.3 Fraud and Scam Prevention

Information may be shared with relevant organisations where necessary to ensure platform security and prevent money laundering or fraudulent activity.

Outside the circumstances described above, we never share your information with third parties.

5. User Rights

rbajeevip believes you should have full control over your own information. You may exercise the following rights:

• Right of Access: You may request to know what information we hold about you.
• Right of Correction: You may request correction of any errors in the information you have provided.
• Right of Deletion: You may request deletion of your information in certain circumstances, though this may be limited by legal obligations.
• Right to Restrict Processing: You may ask us to stop using your information for specific purposes.
• Right to Object: You may object to marketing communications.
• Data Portability: You may request your information in a standard format.

To exercise these rights, please contact our support team. We will endeavour to respond to your request within 30 business days.

6. Minor Protection

rbajeevip strictly does not provide services to anyone under the age of 21. We actively apply age verification measures to prevent access by minors.

If we become aware that a minor has used our platform, we will immediately close that account and delete all associated information. Parents and guardians are advised to monitor their children's internet use.

If you have any concerns about the protection of minors, please contact us immediately. We will address the matter on a priority basis.

7. Cookie Policy

rbajeevip uses cookies and similar technologies to improve your browsing experience. Cookies are small text files that your browser receives from our server and stores on your device.

7.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform — login sessions, security tokens, and so on.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Information collected for analysing and improving platform usage — this is processed in anonymous form.

7.2 Cookie Control

You can control or reject cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

8. Payment Information Protection

Financial transactions are an important part of rbajeevip. We handle transactions via bKash, Nagad, Rocket, and bank transfer. We take the following steps to protect your financial information:

• All payment data is transmitted via SSL encryption.
• Payment processing is completed through secure third-party gateways.
• We never store your full card number or PIN.
• Two-factor verification is in place for transaction security.
• The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳1,000.

If you notice any suspicious transaction or account activity, please notify us immediately via our 24/7 live chat support.

9. International Data Transfer

rbajeevip's servers and data processing infrastructure may be located in various places. Even if your information is transferred outside Bangladesh, we ensure it remains protected in accordance with the standards of this privacy policy.

For any international data transfer, we ensure appropriate contractual safeguards are in place and comply with applicable data protection laws.

10. Changes to the Privacy Policy

rbajeevip may update this privacy policy from time to time. When changes are made:

• The updated policy will be published on this page and the "Last Updated" date will change.
• You will be notified by email or through the platform for significant changes.
• Continuing to use the platform after changes means you consent to the updated policy.

We recommend that you review this page regularly to stay informed about the latest information.

11. Responsible Gaming and Data Protection

rbajeevip places the highest importance on responsible gaming. In this regard, we use information about your gaming activity to:

• Identify unusual or high-risk gaming behaviour.
• Enforce self-exclusion or limit-setting requests.
• Provide assistance and guidance when needed.

Information collected for this purpose is used solely for your protection and is not shared with third parties. To learn more about responsible gaming, visit our Responsible Gaming page.

12. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our dedicated team provides support in Bengali and will resolve your matter as quickly as possible.